Business improvement

Is quality at the heart of your business?

Most businesses recognize the value of consistency and the need for sustained customer satisfaction but how do you get there?

Quality management systems work to join commercial vision and objectives to the design and operating processes that keep a business fit and competitive.

Willing Lightbulb is an independent consultancy, bringing to bear its experience of over 30 years gained in global organizations, the small-to-medium enterprise and business partners to the UK Public Sector, helping today's businesses deploy process improvements and sustain effective management systems.

Web services

Good communication with customers is vital for businesses of all sizes.

v.g.tick is the web services arm of Willing Lightbulb, designing clean, modern, engaging websites and specializing in the needs of small-to-medium businesses, artists, artisans, independent professionals and organizations.

When websites fail to make the right impression, this is typically down to the lack of a clear journey between connected pieces of information. Creating an effective web-presence is a serious undertaking and v.g.tick's friendly and flexible approach combines web-design and social media expertise to help get your message across in a clear and straight-forward way.

English tuition

Applied English develops programmes for individuals and businesses aimed at improving English language skills in speakers of other languages.

In today's global economy, proficiency in the English language opens up a wide range of opportunities. Individuals looking to take up work internationally, develop professional careers or attain academic qualifications, organizations and businesses wishing to improve staff competence; all stand to gain by investing in structured English tuition.

In addition to professional services in English tuition, a tailored course from Applied English is ideal for individuals wishing to improve their language skills for cultural pursuits, including conversation and travel.

About us

Willing Lightbulb was formed as a new business in 2011 to focus specifically on small to medium businesses, to help them create improvements by adopting a Quality Management System. Businesses of any size, whether they are listed companies or sole traders, share common needs and ambitions which can be satisfied by a comprehensive or selective approach to principles found in formal Quality Management standards.

So, if you are contemplating business change - and really want to change - we'd be interested to hear from you and share our thoughts on how Willing Lightbulb's range of business services can help you develop a resilient and sustainable business.

PS Dark PS Light
AVH Dark AVH Light

Get in touch

Willing Lightbulb Limited

Registered in England and Wales.

Company No. 07772179

‮daoR mahnraH 45



‮JJ8 2PS

‮766841 2297 (0) 44+

FB Share Light FB Share Dark

Your Use of this Website

The information contained in this website and provided by Willing Lightbulb Limited is for general information purposes only. Whilst Willing Lightbulb Limited endeavours to keep the information up-to-date and correct, Willing Lightbulb Limited makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, activities, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will Willing Lightbulb Limited be liable for any loss or damage including: without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data, or profits, arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Willing Lightbulb Limited. Willing Lightbulb Limited has no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Willing Lightbulb Limited takes no responsibility for and will not be liable for the website being temporarily unavailable due to scheduled or emergency maintenance or technical issues beyond its control.

Intellectual Property

Copyright in the site design and original content of text and graphics, including logos, contained in the website is held by Willing Lightbulb Limited. The use of certain photographs on the website is under license to Willing Lightbulb Limited and copyright remains with the respective owner(s).


JavaScript is a programming language run by your web browser. This website makes use of JavaScript in a number of areas to help provide a more polished and usable experience for everyone who uses the site. If you are unable to activate JavaScript on your browser for any reason, you will still be able to navigate through all core content of this site. However, certain advanced features may not be available to you.


Willing Lightbulb Limited will only ever use personal information submitted in the Contact Form in its website for these purposes:

  1. to use the contact email address or supplied telephone number to reply to the submitter in order to answer an enquiry;
  2. to reflect upon the opinions of site visitors;
  3. to prepare statistical data, to evaluate the performance of the website, in a form from which individuals cannot be identified.

Personal data submitted via the contact form will be held only for as long as is necessary to fully respond to an enquiry and, in any event, no longer than one year unless the enquiry leads to contractual relations. Such data will never be passed to a third party, except where required by Law.


Cookies are text files that websites place on visitors' computers to store a range of information, usually specific to that visitor.

Cookies are used for many different functions including auto-filling forms, counting visitors, storing shopping basket items, personalising content, targeting advertising, recording user preferences and for authentication and security.

From 26 May 2012, UK websites were required by law to comply with a European Union regulation, under which website owners must gain the consent of web users before serving them web cookies.

This website does not make use of cookies.

Legal Notice

Willing Lightbulb is the web presence and a trading style of Willing Lightbulb Limited.

Registered in England and Wales. Company Number: 07772179

Registered Address:

‮daoR mahnraH 45



‮JJ8 2PS

Willing Lightbulb Limited is registered as a data controller under The Data Protection (Charges and Information) Regulations 2018 (Registration Number ZA683421); the corresponding register entry can be inspected here on the website of the Information Commissioner's Office.


The majority of my professional life, over 25 years in fact, has been spent in the Financial Services Industry, in an exciting mix of operations and technology roles, with UK and international banking corporations.

I have led and designed business re-organization programmes, acquisition planning, global technology change management and have both participated in, and chaired, industry standardization committees. I am, clearly, a firm advocate of quality management and have designed quality systems with approval to international standard ISO 9001.

In 2008 I joined a leading independent healthcare group, looking at many of the strategic commercial and information governance challenges surrounding the healthcare economy and, latterly, as CTO of its technology subsidiary.


Since 1985 I have worked with and for major companies in the professional IT services sector, including a 20 year period with an ISO 9001 certified IT consultancy, focusing on business process solutions and specialist services to global energy companies. I have directed business process analyses and strategy studies, delivered recommendations, designed systems and applications with complete follow-through from implementation to delivery.

My solutions meet current business requirements and anticipated change in business needs. I've presented propositions to senior client management, both face to face and via teleconference and am proficient in business French. I have managed global projects and led service delivery teams both in house and on behalf of clients, ensuring all stakeholders remain informed in all aspects of the project, complying with quality systems and procedures. I enjoy coaching, training and mentoring staff.